Sales Operations Manager

About the Role 

The Sales Operations Manager will own and optimize the systems, processes, and analytics that power revenue growth at Scaffold. You will work hand-in-hand with Sales team and Leadership to ensure the team runs on clean data, efficient workflows, and actionable insights.

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You’ll manage our HubSpot CRM, integrate Clay into our lead workflows, and operationalize outbound and inbound lead enrichment at scale. This role is part builder, part analyst, and part coach, with a mandate to simplify, automate, and elevate sales operations.

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Key Responsibilities

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Sales Process & Systems

• Own the end-to-end configuration, management, and optimization of our HubSpot CRM
• Implement and continuously improve sales processes from lead creation to close
• Integrate Clay into our outbound and lead enrichment workflows to improve list quality and campaign velocity
• Ensure strong CRM hygiene, data integrity, and scalable automation across lifecycle stages
• Manage and evaluate additional tools across the go-to-market stack (e.g. enrichment, attribution, cadences)

Lead Capture & Enrichment

• Own the operational layer of lead capture: forms, routing, lead source attribution, and automation
• Build and maintain Clay-based lead generation and enrichment flows, including syncing with HubSpot
• Support SDR/BDR team with clean, enriched lead data for outbound prospecting
• Establish workflows for segmenting, scoring, and routing leads across various channels

Reporting, Forecasting & Insights

• Build dashboards and recurring reports that provide visibility into pipeline stages, rep performance, conversion rates, and campaign attribution
• Partner with sales leadership on pipeline forecasting and target-setting
• Proactively analyze trends, gaps, and opportunities in top-of-funnel and deal progression data

Cross-Functional Collaboration

• Collaborate with Marketing to define MQL criteria, ensure consistent attribution, and optimize lead handoff
• Partner with Customer Success to operationalize sales-to-CS handoffs and post-close workflows
• Support Finance in revenue reporting, bookings visibility, and compensation modeling

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Experience

• 3–7 years experience in Sales Operations, Revenue Operations, or Marketing Operations at a SaaS or technology company
• Advanced user of HubSpot CRM, including reporting, workflows, custom properties, and integrations
• Comfortable working with Clay (or similar tools like Apollo, ZoomInfo, or Clearbit) for outbound lead generation and enrichment
• Fluent in sales funnel metrics, pipeline coverage, and forecasting best practices
• Process-oriented with a strong bias for automation and systemization
• Analytical thinker who enjoys using data to simplify complexity and uncover actionable insights
• Self-starter with strong communication skills and a team-first mindset

Compensation & Benefits

• Competitive salary and bonus potential
• Early equity in a venture-backed, high-growth company
• Health, dental, vision benefits
• 401(k) Match
• Opportunity to build the foundation of GTM operations at a critical stage