Implementation Engineer

We are seeking an Implementation Engineer to own technical onboarding and customer integrations. This is a hybrid role requiring strong technical acumen, excellent communication skills, and a consultative mindset. You’ll serve as the face of Scaffold during customer deployments, ensuring clients achieve value quickly and smoothly.

What You’ll Do:

• Lead technical implementations of Scaffold for new customers.
• Configure integrations between Scaffold, builder portals, and contractor ERPs.
• Collaborate with customers to understand business processes and tailor workflows.
• Translate customer needs into product feedback and improvements.
• Develop documentation, guides, and training materials.
• Serve as the primary technical contact during onboarding and early adoption.
• Work closely with engineering and product to resolve issues and accelerate time-to-value.

What We’re Looking For:

• Experience: 4+ years in technical implementation, solutions engineering, or customer success engineering. SaaS background strongly preferred.
• Technical Skills: Strong Python and SQL proficiency. Familiarity with APIs, integrations, and data flows.
• Communication: Excellent written and verbal skills, with the ability to explain technical concepts clearly.
• People Skills: Empathy, patience, and a customer-first mindset.
• Startup DNA: Excited to wear multiple hats and work directly with customers and founders.

Why Join Scaffold?

• Impact: Play a critical role in defining and building the future of Scaffold and the residential construction industry.
• Growth Opportunity: Be an early leader in a venture-backed company.
• Culture: Work alongside high-caliber teammates in a no-ego, high-energy environment.
• Compensation: Competitive salary and meaningful equity in the company.